Microsoft Dynamics 365_

Empower efficiency and innovation with modular applications created to help your core business processes thrive.

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What is Microsoft Dynamics 365?

Dynamics 365 is Microsoft’s business applications platform with tools for every department in the business. It covers marketing, sales, customer service, field service, project management, operations and finance. The platform is built with intelligence and customisation at its core.

D365 is scalable, secure and always up to date. Apps are built on the Dataverse, Microsoft’s enterprise grade data platform, meaning that all your data is in one place, offering a true 360 view across business processes.

With modular architecture and licensing, you only pay for what you need. This provides a phased digital transformation roadmap, focusing first on your high priority areas.

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Infinity Group in stats_

We drive real results and keep our clients happy.

97.3 %

satisfaction rate

98.7 %

customer retention rate

76 %

SLA adherence

Why use Microsoft Dynamics?

Because it’s the most comprehensive business applications platform on the market. It’s a single toolset on which you can run your entire organisation, allowing you to get the best possible ROI from your tech.

With an intuitive, cross-platform, offline-enabled architecture, you can use D365 from anywhere, breaking down the barriers to fast and accurate data entry.

AI is built into every application within D365. You can gain AI knowledge suggestions to draft sales emails, perfect customer experiences, streamline end-of-year reporting and much more. So, your teams can work faster and smarter.

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Our awards_

With these under our belt, we’re more than qualified to deploy business applications for your organisations.

What are the benefits?

 

Improve processes: Streamline your operations with automated workflows, task management and optimisation tools

Data-driven decision-making: Gain valuable insights into your business performance with advanced, real-time analytics and reporting capabilities

Seamless integration: Dynamics integrates with other Microsoft products like Office 365, making it easy to manage your entire business ecosystem

Scalability: As your business grows, the platform can scale to meet your evolving needs without significant disruption

Cost-effective: With a cloud-based subscription model, you can avoid upfront hardware and software costs

Enhance productivity: Empower your team with a user-friendly interface and tools that help them work more efficiently

Customisable: Tailor the platform to your specific business requirements with specific workflows, dashboards and reporting

Customer context: Gain a centralised view of your customer relationships and their interactions for better experiences and alignment across your teams

The Infinity Group approach_

As one of the largest Dynamics partners in the UK with an elite team of certified consultants, Infinity Group work for many well-known brands, planning, tailoring, implementing and supporting customised solutions across the full application stack. Our approach comprises of the following crucial steps:

  • Understand: During our initial meeting, we’ll understand in some detail how your organisation operates and apply that knowledge to propose a solution to accommodates future business aspirations and resolve the main pain points.
  • Build: We will produce a functional specification document alongside a project plan and technical specification that clearly defines the solution’s deliverables. Working in close collaboration with your internal project team from the start, we’ll then build your tailored D365 solution.
  • Transform: Once live, your fully customised platform will digitally transform your business streamlining the relationship between your core business functions. We provide ongoing support to help you maintain and get long-term value from your investment.

“Infinity stood out early in the process as the front runner. My first engagement was efficient, and I got the attention required. The team clearly showed knowledge of the product and understanding of my requirements.

Hugo De Beer

Group Technical Director

Dynamics 365 modules_

Dynamics 365 Business Central: 
Access the market-leading ERP, fuelled by intelligent workflow, AI and accuracy.

Dynamics 365 Sales: 
Drive revenue with AI-powered insights, streamlined workflows and predictive forecasting.

Deliver exceptional support through intelligent case management and omnichannel engagement.

Dynamics 365 Field Service:
Optimise operations with predictive maintenance, smart scheduling and remote assistance.

Dynamics 365 Project Operations:
Deliver projects on time and budget with integrated planning, resource management and insights.

Dynamics 365 Customer Insights – Journeys:
Create hyper-personalised experiences with AI-driven customer journeys and real-time engagement.

Dynamics 365 Customer Insights – Data:
Unlock deep customer understanding through unified profiles, predictive insights, and segmentation.

Dynamics 365 Consultancy:
Our consultants can help you unlock greater value from your Dynamics deployment for better business performance.

Key features_

Unified interface: Get a consistent user experience across all modules, making it easy for users to navigate and access the information they need

AI-powered insights: Leveraging AI to gain valuable real-time insights into your data, helping you make more informed decisions and optimise your business processes

Mobile accessibility: With D365 mobile apps, you can access and manage your business data from anywhere, anytime

Integration: Seamlessly integrate D365 with other Microsoft products like Outlook, Teams and SharePoint, enhancing your productivity and collaboration

Microsoft Dynamics FAQs_

Is Dynamics 365 part of Microsoft 365?

Dynamics is separate from Microsoft 365, but the two products work seamlessly together with Teams, Word, Excel, Outlook, OneNote and SharePoint all natively integrated with D365.

What is included?

Dynamics 365 is licenced per application: marketing, sales, customer service, field service, project management, finance and supply chain management. It also comes with Power Platform use rights, allowing you to customise and extend the platform with Power Apps, Power Automate, Power Pages, and AI Builder.

What is it used for?

Microsoft Dynamics 365 is used to run key business applications for various departments, including marketing, sales, customer service, field service, project management, finance and supply chain management.

How much does Dynamics 365 cost?

Dynamics 365 full licences start at £53.40. Additional apps (attach licences) then start from £16.40. There are education, government and charity discounts for licences, and different apps have different pricing. Some are priced per user per month, but others are priced per tenant per month.

What does it integrate with?

Dynamics 365 integrates with a wide range of applications and services, both within and outside of the Microsoft ecosystem:

  • Microsoft 365: D365 seamlessly integrates with Microsoft 365 applications like Outlook, Word, Excel and Teams, providing a unified experience for users.
  • Power Platform: D365 is built on the Power Platform, which includes Power Apps, Power Automate and Power BI. This allows for easy customisation, automation and data analysis.
  • Azure: D365 leverages Azure cloud services for infrastructure, storage and other backend operations. This ensures scalability, reliability and security.
  • Other Microsoft applications: D365 can also integrate with other Microsoft applications like SharePoint and Azure Active Directory.
  • CRM systems: D365 can integrate with other CRM systems like Salesforce and SugarCRM, allowing for data migration and synchronisation.
  • ERP systems: It can also integrate with ERP systems like SAP and Oracle, enabling seamless data exchange and process automation.
  • Marketing automation tools: D365 integrates with marketing automation tools like HubSpot and Marketo, providing a comprehensive view of customer interactions.
  • E-commerce platforms: It can integrate with e-commerce platforms like Shopify and Magento, allowing for real-time order updates and customer information synchronisation.

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