Managed IT services_

Smooth-running IT is crucial for any business to operate daily. Our Managed Services support is designed to keep your IT working optimally while reducing the internal burden on your business.

What are Managed IT services?

Managed Services places your IT management and maintenance in the hands of external experts. With this outsourcing arrangement, you can focus on your core operations while the Managed Service Provider handles the complexities of IT management.

Managed Services typically covers a range of areas, including network management, cyber security, data backup, technical support and more. These services are delivered under a subscription model, providing predictable costs and reducing the need for large upfront investments.

By outsourcing IT, you can reduce the need for internal resource and skills, while improving cost management and efficiency.

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Why do you need Managed IT services?

Managed services become essential when your business demands a reliable and efficient IT infrastructure without the complexities of in-house management. By outsourcing IT tasks to a Managed Service Provider, you gain access to a dedicated team of experts who can handle everything from network maintenance and cyber security to data backup and technical support.

An MSP offers a cost-effective solution by providing a range of services under a predictable subscription model, eliminating the need for large upfront investments in hardware, software and resource.

Plus, an MSP brings peace of mind by proactively monitoring and maintaining your IT systems, reducing the risk of downtime and security breaches. Their expertise in emerging technologies and industry best practices ensures your business stays ahead of the curve, adapting to the ever-changing technological landscape.

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The benefits of Managed IT services_

Improve costs: Outsourcing IT is often more cost-efficient than managing it internally, with reduced need for investment in hardware, software and resource

Enhanced security: Get dedicated security resource to protect your IT infrastructure from cyber threats, ensuring your data and systems remain secure

Free up internal resource: Allow your internal teams can focus on core business activities instead of IT maintenance, leading to increased productivity and efficiency

Scalable: Managed Services Provider can scale with your changing business needs in a cost-effective way, helping you to grow

Proactively maintain: MSPs proactively monitor and maintain your IT systems, preventing potential issues and minimising downtime

Get access to expertise: Gain access to a pool of experienced IT professionals who understand the latest technologies and industry best practices

Gain continuity: MSPs have robust disaster recovery plans to ensure business continuity in case of unexpected events, minimising disruptions when disaster strikes

Improve uptime: Prevent recurrent downtime across your systems, allowing everyone to be productive and have a good employee experience

What Infinity Group do to help_

We understand that in order for successful organisations to grow, they need to move at pace. As one of the UK’s leading managed services providers (MSP), we’ll work with you to provide comprehensive support to your users, augment your current team, secure your data and infrastructure and help you achieve your goals.

Based on our expansive expertise, we can create a bespoke offering to suit the IT needs for your business and your budget with affordable monthly pricing. We’ll spend time assessing your unique requirements and identify opportunities to optimise your IT management.

Every service promises a strategic approach, proactive support and a quick response whenever you need it. We can also provide consistent patching of updates across your applications and monitoring of incoming risks, enabling your IT to run smoothly.

With a one-minute average call response time and 96% customer satisfaction rate, we’re also a provider you can rely on.

Key Managed Services areas_

Cyber security: Identify and address vulnerabilities within your IT network, enabling you to protect your data and reduce the risk of cyber attacks

Incident management: Get a swift resolution to any IT disasters, allowing you to minimise the damage and get your business back up and running

User support: Ensure consistent policy across your users and devices, from security controls to access permissions

Network monitoring: Uncover failing components in your IT network and fix the issue before it results in an outage and greater damage

Managed IT Services FAQs

What is a Managed Service Provider?

A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems on a proactive basis, typically under a subscription model. MSPs offer a range of services including network management, cybersecurity, data backup, cloud services, and technical support. By partnering with an MSP, businesses can offload IT operations, ensuring that they receive consistent IT support and often benefiting from advanced expertise, technologies and best practices.

What are the benefits of Managed Services?

Managed services offer a multitude of benefits for businesses of all sizes:

Cost reduction: Predictable monthly fees eliminate upfront investments in hardware, software and IT staff
Enhanced security: Proactive monitoring, threat detection and regular security updates protect your systems
Increased efficiency: Outsourcing IT allows your team to focus on core business activities
Improved productivity: Minimised downtime and faster issue resolution boost overall productivity
Scalability: Easily adapt to changing business needs without major IT infrastructure changes
Access to expertise: Benefit from the knowledge and skills of experienced IT professionals
Business continuity: Robust disaster recovery plans ensure business operations continue uninterrupted
Peace of mind: Proactive management and 24/7 support provide peace of mind

How do I choose the right Managed Service Provider?

Choosing the right managed service provider (MSP) involves:

Identifying your needs: Understand your current IT infrastructure, challenges and specific needs.
Reputation and experience: Look for MSPs with a solid reputation, customer testimonials and experience in your industry.
Service offerings: Ensure the MSP offers the specific services you need, whether that’s cyber security, cloud management or network monitoring.
Response time: Check their Service Level Agreements (SLAs) for response and resolution times to ensure they meet your expectations.
Security and compliance: Ensure they adhere to industry standards and can help your business maintain compliance with relevant regulations.
Scalability: Choose an MSP that can adapt and scale services as your business grows.
Communication and reporting: Effective communication is key. The MSP should provide regular reports and be easily accessible.
References and case studies: Request client references or case studies to gauge the MSP’s track record.
Pricing structure: Understand the pricing model, whether it’s flat-rate, per-device, or another structure, and ensure there are no hidden fees.
Cultural fit: The MSP should align with your company’s values and culture for a harmonious partnership.

What is the difference between managed services and IT support?

While IT support is focused on reactive problem-solving, managed services take a proactive approach to IT management. MSPs monitor systems, implement preventive measures and provide ongoing support to optimise performance and minimise downtime.

Will I still have control over my IT infrastructure with managed services?

Yes, you retain control over your IT infrastructure. We work as an extension of your IT team, providing expert guidance and support while you maintain ownership and decision-making authority.

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