IT Support_

Get proactive and fast support across your IT operations, enabling your staff to work productivity and minimising time lost to system failures.


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What is IT support?

IT support is a service that assists organisations with their information technology needs. This can range from basic troubleshooting to complex system administration.

The goal of IT support is to ensure that users can effectively use technology to accomplish their tasks and meet their objectives. By providing timely and efficient assistance, IT support teams can help to minimise downtime, improve productivity and reduce the risk of security breaches.

With outsourced IT support, you can gain consistent access to knowledge consultants that allow you to follow best practices and prevent IT outages.

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Why do you need IT support?

IT support is crucial because it ensures the smooth operation of technology systems and maximises productivity. A dedicated IT support team or service can proactively monitor and maintain your IT infrastructure, preventing potential issues before they escalate.

By outsourcing IT support, you can free up your internal resources to focus on core business activities. IT support professionals possess the expertise to handle complex technical problems, ensuring that your systems are always running optimally. They can also provide valuable guidance on technology trends and best practices, helping you stay ahead of the curve.

Plus, by utilising external IT support, you can overcome industry skills gaps and reduce the cost of internal IT, helping you to perform better.

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The benefits of IT support_

 

Improve productivity: Timely IT support minimises downtime and ensures smooth operations, boosting overall productivity

Reduce costs: By preventing costly system failures and data loss, good IT support can save your organisation money

Drive efficiency: Proactive monitoring and maintenance can prevent potential issues, optimising system performance long-term

Get access to expertise: IT support teams possess specialised knowledge and skills to address complex technical challenges

Boost employee experiences: Efficient IT support ensures that employees have the tools and resources they need to work effectively

Minimise downtime: IT support teams are equipped to diagnose and resolve issues quickly, minimising downtime and maximising productivity

Protect data: IT support professionals can implement data backup and recovery strategies to safeguard your valuable information

Peace of mind: Knowing that your IT infrastructure is being monitored and maintained by experts can provide peace of mind

What Infinity Group do to help_

With many businesses continuing to work remotely or implementing a hybrid setup, access to fast IT support is a must have for employees. We have carefully designed a range of packages to suit your company’s specific needs.

Each of our packages includes a fast response time (1 minute on average), unlimited remote support by knowledgeable experts, a dedicated account manager and adherence to compliance standards, including ISO 27001. We also offer flexible contracts to address different requirements and budgets – from total IT management to becoming an extension of your existing IT team.

Our market leading services are accredited by some of the world’s leading IT vendors, including Microsoft. We have a specialist internal IT and cyber security consultancy team to enable us deliver a full managed service offering to improve your business performance.

And it’s not by chance that, for the past 3 years, we have consistently been awarded for delivering customer service excellence by Feefo. Our commitment to customer service has been reflected in the quality and efficiency of our work.

Key IT support areas_

Service desk support: Providing first-line support to users, answering questions, troubleshooting common issues and resolving basic problems

Network support: Maintain and troubleshoot network infrastructure, to alleviate potential issues and maximise performance

System administration: Manage and maintain your servers, operating systems and databases with system updates, security patching and performance optimisation

Security support: Implement security policies, conduct security audits, manage user access controls and responding to security incidents to reduce cyber threats

IT Support FAQs

Can IT support improve business productivity?

IT support can increase business productivity in several ways:

  • Minimised downtime: Quick resolution of technical issues ensures that employees experience minimal disruptions, allowing them to focus on their core tasks.
  • Optimised systems: Regular maintenance and updates ensure that systems run smoothly and efficiently, reducing lags or performance issues.
  • Secure environment: By providing cybersecurity solutions and educating users about best practices, IT support helps protect businesses from potential threats, ensuring data integrity and availability.
  • Infrastructure scalability: IT support can help businesses scale their tech infrastructure as they grow, ensuring they have the necessary resources without over-investing.
  • Data management: Effective backup and recovery solutions ensure data safety, and data management practices can lead to better decision-making.
  • Integration of tools: IT support can assist in integrating different software solutions, ensuring seamless data flow and reducing manual work.

When does a business need IT support?

A business needs IT support when you face:

  1. Frequent technical issues: If your business experiences frequent technical problems, such as slow computers, network outages or software malfunctions, IT support can help resolve these issues promptly.
  2. Lack of in-house IT expertise: If your business doesn’t have a dedicated IT team, IT support can provide the necessary expertise to manage your IT infrastructure.
  3. Business growth: As your business grows, your IT needs will also increase. IT support can help you scale your IT infrastructure to accommodate growth and ensure smooth operations.
  4. Complex IT infrastructure: If your business has a complex IT infrastructure, such as multiple servers, networks and cloud-based applications, IT support can help manage and maintain it efficiently.
  5. Need for proactive maintenance: IT support can proactively monitor your systems, identify potential issues, and implement preventive measures to avoid costly downtime.
  6. Compliance requirements: If your business is subject to industry regulations or data privacy laws, IT support can help you meet compliance requirements by implementing appropriate security measures and data protection policies.
  7. Remote work support: If your business has remote workers, IT support can help ensure that they have the necessary tools and support to work effectively from anywhere.

How much does IT support cost?

The cost of IT support varies widely based on factors like service scope, company size and complexity of systems. We provide a range of pricing packages, but these are based on your specific needs as a business and other key factors.

To get a price quote tailored to you, get in touch today and our consultants can advise you further.

How often should I schedule IT support check-ins?

The frequency of IT support check-ins depends on your specific needs and the complexity of your IT infrastructure. Regular check-ins, such as monthly or quarterly, can help identify potential issues and optimise system performance.

What is the difference between break-fix and managed IT support?

  • Break-fix IT support: This reactive approach involves fixing IT issues as they arise.
  • Managed IT support: This proactive approach involves regular maintenance, monitoring, and optimisation of your IT systems to prevent issues before they occur

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We would love
to hear from you_

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03454504600
Complete our contact form
Live chat now: Via the pop up


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