Providing market leading IT support nationwide_

IT support refers to the range of services provided to assist users in resolving problems or challenges related to computer systems, software, and hardware. This can encompass troubleshooting technical issues, maintaining hardware and software configurations, ensuring network connectivity, installing and updating software applications, and providing guidance on IT best practices. IT support can be offered in various ways, including helpdesks, on-site technicians, or remote support via phone, chat, or remote desktop tools.

IT support can increase business productivity in several ways:

• Minimised Downtime: Quick resolution of technical issues ensures that employees experience minimal disruptions, allowing them to focus on their core tasks.
• Optimised Systems: Regular maintenance and updates ensure that systems run smoothly and efficiently, reducing lags or performance issues.
• Secure Environment: By providing cybersecurity solutions and educating users about best practices, IT support helps protect businesses from potential threats, ensuring data integrity and availability.
• Infrastructure Scalability: IT support can help businesses scale their tech infrastructure as they grow, ensuring they have the necessary resources without over-investing.
• Data Management: Effective backup and recovery solutions ensure data safety, and data management practices can lead to better decision-making.
• Integration of Tools: IT support can assist in integrating different software solutions, ensuring seamless data flow and reducing manual work.

• Fast response times – we aim to answer all support calls within a minute.
• Customer service excellence – Ranked as a Platinum trusted provider by Feefo for 3 years worth of consistent customer reviews.
• Our unlimited remote support service means you can call us as many times as you like and speak direct with our certified engineers.
• We are specialists across the Microsoft stack of business applications.
• We are ISO 27001, 9001 and 14001 certified demonstrating high levels of compliance.

• Lack of In-House Expertise: If the current staff doesn’t possess the required IT knowledge or if it’s not cost-effective to maintain a full-time in-house IT team.
• Start-up Phase: As soon as a business begins to rely on technology for operations, even if it’s just for email or basic computing tasks.
  Growth & Scaling: When a business expands, adding more employees or locations, the complexity of its IT infrastructure often grows as well.
• System Failures: Experiencing frequent downtimes, slow system responses, or other recurring technical problems.
• Security Concerns: If there’s a threat of cyberattacks, data breaches, or malware, or if the business handles sensitive customer data.
• Software/Hardware Upgrades: When introducing new software, hardware, or transitioning to cloud-based services, expertise might be needed for seamless integration.
• Regulatory Compliance: Industries with strict regulatory requirements for data security and privacy may require specialised IT support to ensure compliance.
• Digital Transformation: When a business decides to modernise its operations, processes, or customer interactions through technology.
• Data Management Needs: As data becomes crucial for decision-making, businesses may need IT support for effective data storage, backup, and recovery.
• Desire for Proactive Maintenance: To ensure systems are regularly updated, monitored, and optimised for performance.

The majority of our support is done remotely. Our central London office at London Bridge covers all areas of London whilst our Kent office covers all areas of greater London and beyond.

The cost of IT support varies widely based on factors like service scope, company size, and complexity of systems. Small businesses might spend a few hundred pounds per-month for basic services, while larger businesses can invest thousands. Pricing models include hourly rates, fixed monthly fees, per-user/device charges, or project-based costs. Additionally, cloud-based solutions offer scalable options with monthly subscriptions. It’s crucial to assess specific needs and consult IT experts or vendors to determine accurate costs tailored to the organisation’s requirements.