How do Infinity Group deploy Dynamics 365 Customer Service?
Infinity Group offers strategy, consulting and managed services that enable us to support every facet of your needs as you implement Dynamics 365 Customer Service.
We start by assessing your business objectives and customer needs to define the capabilities you need and how Dynamics 365 Customer Service aligns with your existing IT strategy. Then we work with you to create a thorough business case that guarantees cross-organisation buy-in.
We’ll then support you in the end-to-end implementation of your solution, using our unique methodology to deliver transformative value and guide you smoothly from requirement definition to go-live. We can work with your end users to train and mentor them in the use and management of Dynamics 365 Customer Service, while providing the tools you need for ongoing success.
And, if you want ongoing support, we can provide services for break fix support, application monitoring, “how-to calls” and delivery of minor change to your platform, as an extension of your IT support organisation. This includes helping you to assess Microsoft’s twice-yearly update releases, allowing you to gain evergreen value from Dynamics 365.