Microsoft Dynamics 365 for Housing Associations_

Access the power of Dynamics 365 for simpler, smoother management of residents and properties, backed by our experience of working with Housing Associations.

What is Dynamics 365 for Housing Associations?

Microsoft Dynamics 365 for Housing Associations is a software solution that offers everything you need to efficiently manage residents, available properties, contractors and repairs staff, as well as businesses finances and more.

This platform has the power to deliver all aspects of day-to-day management requirements of both housing associations and property management companies.

Led by BRIKHousing, our experienced team of Dynamics 365 for Housing Association experts, you will gain a tailored solution built to tackle the challenges you face and reduce the effort involved with management.

Speak to the BRIKHousing team

How can Dynamics 365 address Housing Association needs?

We understand that each housing association and property management company operates in their own unique way, which is why we have tailored our Dynamics 365 for Housing Associations application to enhance your current way of working – not change it.

Avoiding the square peg in a round hole scenario, Microsoft Dynamics 365 for Housing Associations can be completely customised to meet the specific needs of your business without the restrictions and high costs that come with the majority of ready-made housing associations software solutions.

We’ve already implemented it for many housing associations, allowing us to understand what works and support you through the process to drive everlasting change.

Speak to the BRIKHousing team

What are the benefits of Dynamics 365 for Housing Associations?

One platform: Dynamics 365 is a complete solution, omitting the need for additional third-party CRM integrations

Boost efficiency: Once implemented, you will notice measurable improvements in efficiency and user productivity

Scalable: All solutions include the core features with the option to upgrade to additional features when you require

Easy to use: Our inclusive training will teach you how to use this enterprise level, fully intuitive Dynamics 365 platform

Centralise data: Centralise resident data and automate communications for personalised, prompt interactions

Streamline processes: Efficiently manage repairs requests, track work orders and optimise resource allocation

Master financial management: Gain better control over finances with tools for budgeting, forecasting, rent collection and compliance reporting

Improve satisfaction: Provide better service experiences with faster response times, proactive issue resolution and personalised communication

How can BRIKHousing help?

In today’s modern world, we understand that Housing Associations face several challenges. Whether that is the rising cost of living crisis that is affecting residents, regulatory requirements or the increasing demand for modern touchpoints, BRIKHousing have a number of solutions designed specifically to solve the problems you are facing.

We can help you to discover the weaknesses in your existing systems, leveraging root cause analysis to uncover what’s causing headaches. We can pinpoint where Dynamics 365 can most add value, with a focus on the specific features you need to tackle your niche requirements.

Working alongside your internal project team, we can built a bespoke platform for you, while guiding you through the migration, configuration and testing processes. The end result is a solution completely tailored to your needs, implemented as part of a carefully considered, phased roadmap that eases the transition.

Key areas_

Customer Service Management: Real time case management, with configurable SLAs and complaints process

Property Management: Manage sites, store and report on information, set reminders and auto generate tasks to contractors

Repairs Management: Service calendar scheduling, sign off within the platform on a mobile device including uploaded photos

Finance Management: Centrally manage the business finances, our solution integrates with most finance packages

Housing Association FAQs_

How can Dynamics 365 help housing associations improve resident satisfaction?

Dynamics 365 empowers housing associations to provide a more personalised and responsive service experience. By centralising resident data, automating communication and streamlining repairs requests, housing providers can quickly address resident concerns, improve response times and build stronger relationships. Additionally, features like self-service portals enable residents to access information and manage their accounts independently, increasing convenience and satisfaction.

What are the key benefits of using Dynamics 365 for repairs management?

Dynamics 365 streamlines repairs operations by providing a centralised platform for managing work orders, tracking repairs and scheduling repairs activities. With features like automated workflows and mobile access, repairs teams can efficiently respond to requests, track progress and ensure timely completion of repairs. This not only improves resident satisfaction but also optimises resource allocation and reduces operational costs.

How can Dynamics 365 help housing associations improve financial performance?

Dynamics 365 provides robust financial management tools that help housing associations gain better control over their finances. Features like budgeting, forecasting, rent collection and compliance reporting enable organisations to make informed financial decisions, optimise revenue streams and ensure financial stability. By automating financial processes and providing real-time insights, Dynamics 365 helps housing associations operate more efficiently and effectively.

Is Dynamics 365 for Housing easy to implement and use?

Yes, Dynamics 365 is designed to be user-friendly and easy to implement. Microsoft provides comprehensive resources and support to help housing associations get started. Additionally, the platform is highly customizable, allowing organizations to tailor it to their specific needs and workflows. With regular updates and ongoing support, Dynamics 365 ensures that housing associations can adapt to changing requirements and continue to benefit from the latest technology advancements.

What is the return on investment (ROI) of implementing Dynamics 365?

Implementing Dynamics 365 can deliver significant ROI for housing associations. By streamlining operations, improving efficiency and enhancing resident satisfaction, Dynamics 365 can help reduce costs, increase revenue and improve overall organizational performance. Additionally, the platform’s scalability and adaptability ensure long-term value and a continuous return on investment.

Related resources_

Housing

How to improve system integration in housing management_

8 May 2024 | 8 min read

Housing associations must manage a lot of data across multiple tenants, partners, suppliers and stak...

Housing

Seven steps to completely replace your legacy housing management system_

7 Nov 2024 | 6 min read

We’ve worked with many housing associations who’ve struggled to replace their housing management...

HousingIndustry News

Orbit’s Utilities Manager App wins UK wide Microsoft competition with Infinity Group_

24 Oct 2024 | 2 min read

A concept for an innovative new Microsoft Power App envisioned by Orbit Group to transform the manag...

We would love
to hear from you_

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.