Microsoft Power Virtual Agents_

Respond to your employee and customer needs rapidly and at scale with Microsoft Power Virtual Agents

Deploy intelligent chat bots to help you deliver a higher level of customer service_

Power Virtual Agents is part of the Microsoft Power Platform which comprises of Power Automate, Power BI and Power Apps.

Power Virtual Agents gives users the ability to create adaptable AI chatbots which can be used for both employee and customer benefit.

Chatbots can solve common internal and external problems primarily through their ability to automatically respond and deal with queries or issues without the need for human intervention. As a result, time is freed up for employees to work on more complex and high value tasks whilst the agent performs the more monotonous and manual tasks at an efficient rate.

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The benefits of Microsoft Power Apps_

Easy to build
Power Virtual Agents are really easy to build customise and develop

Transform Customer Service
AI Driven Virtual Bots will help deliver the best Customer Service levels

Integrations
Power Virtual Agents easily integrate with the Microsoft Power Platform

Easy to create fully customisable chatbots

Users are empowered to create chatbots with speed and ease and without the need for developers, data scientists and other technical resources. The interface is intuitive, guided and completely no-code making it perfect for citizen developers as well as the more advanced who wish to create more complex solutions.

You can integrate Power Virtual Agents into the day to day processes of your organisation. Hundreds of pre-built connectors are available at your fingertips so that you can utilise Power Automate to build custom workflows with your everyday products and services, it also fully integrates with Microsoft Teams. More complex scenarios can be catered for with the Microsoft Bot Framework.

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How do you implement Microsoft Power Virtual Agents?_

Power Virtual Agents is the newest tool that part of the Power Platform. As a result, expertise is limited and although user numbers is lower than the other tools, the potential benefit to organisations who do implement the solution is much higher. Infinity Group have a dedicated Microsoft Dynamics 365 and Power Platform Team who are able to help our diverse range of customers in all elements of the toolset.

Despite its intuitive interface, expert advice and consultancy is paramount when using tools such as Power Virtual Agents to ensure that the processes are being built in a best possible way so that organisations are able to really leverage upon the features. In addition, it can be integrated with applications such as Teams for enhanced user services.

Customer Service Excellence_

We’re incredibly proud to be recognised by Feefo as a Platinum Trusted Service provider. Testament to our client first approach across Infinity Group.

Microsoft Power Virtual Agents FAQs

What is Microsoft Power Virtual agent?

Microsoft Power Virtual Agents is a no code/low code chatbot platform, that is part of the Microsoft Power Platform. The designed allowed you to easily drag-and-drop components into a flow, to automate question responses that will easily hook up to external facing websites or internal teams channels. The system itself uses natural language processing to interpret user inputs, making chatbot conversations more natural and context-aware.

What are the virtual agents in power apps?

What is the difference between Power Automate and power virtual agent?

Power automate is a part of the power platform that allows you to automate business processes in the background, whereas Power Virtual Agents is a way in which to provide a chatbot to an end user to help automate customer experience.

What is a benefit to using power virtual agents?

A number of benefits for using Power Virtual Agents include: reduced cost of providing customer responses (automate many of your frequently asked questions), continuous learning (you can hook it up to a knowledge base and it will learn from it’s own content) and also is low code, so the cost of development and ROI is increased.

What is the difference between Azure bot and Power Virtual agent?

Power Virtual agents is a low code/no code, which means users with little or no coding experience can pick it up and run with it. As for the Azure bot service, it is a more developer-centric platform, which allows developers to create highly customized and sophisticated enterprise-grade chatbots, but are obviously more expensive to create and maintain.

We would love
to hear from you_

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.