Remote IT support_

Remote IT support works by using online tools and software to connect to a client’s computer or network from a distant location. Once connected, technicians can diagnose issues, make configurations and provide solutions in real-time without the need for physical presence at the client’s site. 

Remote IT refers to support delivered from a distant location, often through online tools and platforms. In-house IT, on the other hand, involves a dedicated team or individual physically present at the company’s location, providing direct IT services and support to the organisation. 

Remote IT costs vary widely depending on the services required, the complexity of the IT environment, and the provider. Small businesses might pay a few hundred pounds per month for basic support, while larger businesses with complex needs can spend thousands. Remote IT services often use subscription-based models, charging per user or device, with prices ranging from £50 to £150 per user per month. Some providers also offer hourly rates, project-based pricing, or customised packages. 

A wide range of IT issues can be handled remotely, including software installation and troubleshooting, network problems, security concerns, hardware configuration and help desk support. While some complex hardware issues might require an on-site visit, the vast majority of everyday IT problems can be resolved remotely. 

We use secure connections and encryption methods to protect your data and systems. We also adhere to strict security protocols and often undergo regular audits to ensure compliance. It’s crucial to choose a trusted provider with a proven track record.