How Infinity Group manage services_
Our managed services are built upon robust service management, which enables us to plan, implement and deliver services that drive your business objectives. Our service management follows four core pillars: service assurance and governance, design, management and continuous improvement.
This ensures everyone is bought into the same standards of IT delivery, driving consistent and high-quality performance. Our services are also designed with user needs, with effective processes and tools positioned to address requirements and maintain standards. Once designed, services are then managed by us long-term to alleviate the internal burden, with regular reporting and reflection in place to address your evolving needs.
When you source managed services from us, you’ll get a dedicated Service Delivery Manager, giving you a regular touchpoint to raise questions and gain expertise, Your dedicated manager will also ensure services run smoothly, from managing vendor relationships to tracking progress.